IVR Automation QA (US-Remote only)
Location: La Mirada
Posted on: November 23, 2022
Required Qualifications: --- Proven track record with a minimum
of 7 years of software/computer engineering experience --- Prior
experience in Software quality assurance technical testing in one
or more of the following Voice Contact --- Center technologies
(Voice, IVR, Call Routing, CTl andAgent Desktop and call routing)
--- 5 working knowledge building out automation frameworks with in
Enterprise SQA, deep knowledge of automation best practices. --- 5
years proven experience transforming manual testing teams to high
efficiency, Automation centric SQA teams. --- Experience in testing
Genesys call routing, CTI custom softphone applications; IVRs
validation is a plus --- Working knowledge of Genesys/Cisco
Framework, reporting, routing, and multi-channel components ---
Experience using Agile Central --- Excellent communication and
presentation skills. Preferred Qualifications: --- A Bachelor of
Science Degree in Computer Science, Engineering. --- Experience
with Agile/Scrum --- Excellent problem-solving and analytical
thinking abilities. --- Proficiency in MS Office (Visio, Word,
Excel, Outlook, PowerPoint and Access --- Previous experience with
working across onsite and remote/offshore team members Ideal
Background: --- Healthcare with Genesys Contact Center Testing.
Experience: --- Automation using CYARA and CYARA Virtual agents.
--- Extensive testing background in contact center application. ---
Top Requirements: --- Extensive testing background contact center
applications and other automation testing tools required.
Keywords: CareerBliss, La Mirada , IVR Automation QA (US-Remote only), Other , La Mirada, California
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