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IVR Automation QA (US-Remote only)

Company: CareerBliss
Location: La Mirada
Posted on: November 23, 2022

Job Description:

Required Qualifications: --- Proven track record with a minimum of 7 years of software/computer engineering experience --- Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact --- Center technologies (Voice, IVR, Call Routing, CTl andAgent Desktop and call routing) --- 5 working knowledge building out automation frameworks with in Enterprise SQA, deep knowledge of automation best practices. --- 5 years proven experience transforming manual testing teams to high efficiency, Automation centric SQA teams. --- Experience in testing Genesys call routing, CTI custom softphone applications; IVRs validation is a plus --- Working knowledge of Genesys/Cisco Framework, reporting, routing, and multi-channel components --- Experience using Agile Central --- Excellent communication and presentation skills. Preferred Qualifications: --- A Bachelor of Science Degree in Computer Science, Engineering. --- Experience with Agile/Scrum --- Excellent problem-solving and analytical thinking abilities. --- Proficiency in MS Office (Visio, Word, Excel, Outlook, PowerPoint and Access --- Previous experience with working across onsite and remote/offshore team members Ideal Background: --- Healthcare with Genesys Contact Center Testing. Experience: --- Automation using CYARA and CYARA Virtual agents. --- Extensive testing background in contact center application. --- Top Requirements: --- Extensive testing background contact center applications and other automation testing tools required.

Keywords: CareerBliss, La Mirada , IVR Automation QA (US-Remote only), Other , La Mirada, California

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