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Call Center Product Specialist - Sales

Company: Living Spaces
Location: La Mirada
Posted on: November 19, 2022

Job Description:

Current Living Spaces Employees: Please apply via your internal Workday Account.Living Spaces is a growing home furnishing brand and we continue to open new locations. We know in order to stay current with the times and trends, we have to perpetually update our look and selection. What has truly sustained our growth - from 1 to over 20 locations, from 100 employees to over 2,000, from a humble home furnishings store to a widely recognized and respected lifestyle brand - are the talented individuals who have taken us there. We are looking for innovative, driven, and passionate professionals to join our team so we can reach even greater heights together.

We believe that a great team member experience leads to an even better guest experience. That is why we place a huge emphasis on building a great culture within our teams. Our ideal candidate will have natural talent: meaning, they possess the capacity and commitment, along with an openness to being coached around skills that will ensure they delight and exceed the expectations of our guests in all areas of Living Spaces business. We also believe in our team members taking ownership of their performance and how that contributes to the overall success of their role.Position Summary Delight and educate guests during every interaction. This is accomplished by helping guests find their inspiration through style, design, quality, and/or price and by building great relationships based on trust. Once this is accomplished we can meet their primary need while offering complementary products and services that complete their living space. Our ideal team member will have humility & respect, speed & simplicity, fanatic discipline, social responsibility, put guests first, be unique, passionate, and innovative.Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Answer calls/inquires to engage customers and execute sales proficiency using Living Spaces Guest Engagement Model
  • Provide accurate directions to guests for all store locations
  • Answer questions regarding store policies, promotions, and inquiries
  • Assist with other duties as assigned by a supervisor or manager
  • May open or close a shift on occasion
  • Possess solid communication skills in order to handle most calls independently
  • Able to convey empathy with callers and possess excellent listening and questioning skills
  • Able to write clear notes regarding calls and be able to communicate effectively via phone, face-to-face, and through e-mail
  • Good working knowledge of other departments within the company and be able to work effectively with others to solve unique or difficult customer problems Qualifications Education/Experience: High school diploma or general education degree (GED). One or more years of related experience in customer service.Skills and Qualifications: Administrative writing skills, verbal communication, professionalism, sensitivity to confidential matters, strong computer skills required, organization team work.Computer Skills: To perform this job successfully, an individual should have knowledge of MS Word software and MS Excel spreadsheet software.Equal Opportunity EmployerIt is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.E-VerifyLiving Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Keywords: Living Spaces, La Mirada , Call Center Product Specialist - Sales, Other , La Mirada, California

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