Company: Big Lots Stores Inc.
Location: La Mirada
Posted on: April 4, 2021
Primarily responsible for leading the service team including
cashiering, and recovery-related functions and is accountable for
customer service and operational front-end standards. Provides
leadership and clear direction to associates and actively
participates in the customer-facing and service aspects of the
store, including the support of front-end operations and programs
and customer carry outs. Serves as the primary Manager on Duty
(MOD) when present. When serving as MOD, leads and provides
direction to store associates performing all cashiering, customer
service, recovery, and furniture-related activities on the sales
floor. Works collaboratively with store leadership to accomplish
customer service and front-end operational goals and tasks to help
drive overall store performance. 1.Leads, supervises, and provides
work direction to the Service Team in the store related to all
cashiering, front-end and recovery functions. 2.Provides feedback
to store leadership regarding the team's performance. 3.Responsible
for activities related to the achievement of customer service
standards, front end operations and program compliance, training,
and day-to-day operational tasks, including recovery. 4.Serves as
the primary Manager on Duty when present including opening and
closing the store when scheduled. When serving in this role,
provides leadership and direction to floor associates and ensures
that store, merchandising, and customer service standards are
continuously met, including merchandise presentation, signage,
recovery, and cleanliness. Drives the customer experience and
ensures resolution of customer issues. 5.Responsible for the
maintenance, supervision, and compliance of the Hazardous Waste
program. 6.Utilizes company tools, reports, and feedback to
effectively analyze trends and collaborate with store leadership in
refining plans to accomplish store initiatives and achieve goals.
Qualifications 1.High School Diploma, GED, or equivalent work
experience required. Must be 18 years of age. 2.Minimum two years
retail management experience preferred. 3.Strong decision-making,
problem resolution, and interpersonal skills required. 4.Ability to
lift, carry, push, and pull a minimum of 50 pounds required.
Ability to unload freight, to move product on and off store
shelves, to walk, stand, bend, stoop, or kneel for long periods of
time, and to move freely throughout store on a continual basis
required. 5.Availability to work a variable schedule of up to 40
hours per week, including nights, weekends, and holidays required.
6.Basic English literacy, math, and PC skills required. We will
consider for employment all qualified applicants, including those
with criminal histories, in a manner consistent with the
requirements of applicable state and local laws.
Keywords: Big Lots Stores Inc., La Mirada , Service Lead, Other , La Mirada, California
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