Incident and Problem Manager
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for an Incident & Problem Manager.
Key Responsibilities
Lead the incident resolution process from initiation to closure,
ensuring minimal disruption to services
Collaborate globally across functional areas to drive efficient
resolution of incidents
Coordinate and facilitate bridge calls and communication channels
during major incidents
Required Qualifications
Bachelor's degree in computer science or related field or
equivalent experience
Minimum of 4 years' experience in IT/technology incident
management, including shift-based or on-call work
Experience with ITIL v3 or v4 frameworks
Familiarity with ITSM tools such as ServiceNow and PagerDuty
Certification in ITIL v3 or v4 is preferred
Keywords: VirtualVocations, La Mirada , Incident and Problem Manager, Executive , Vista, California
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