Service Technician
Company: Pivot Interiors
Location: La Mirada
Posted on: June 16, 2022
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Job Description:
Job Description SUMMARY Performs service and product
demonstrations and/or warranty repairs as directed by client
facilities personnel, or by the Service Supervisor, as required.
May be assigned to report directly to client site for periods of
time as required/requested by client. Ensures timely completion,
and high customer service / quality of all projects. Routinely
interfaces with customers, sales personnel, project support
personnel, installation personnel, and manufacturers. Must
demonstrate ability to work efficiently and provide direction to
subordinates when required. Must demonstrate dedicated commitment
to departmental and corporate mandates and goals. ESSENTIAL DUTIES
AND RESPONSIBILITIES include the following. Other duties may be
assigned. -- Contacts customers to schedule service work. --
Surveys product to accurately determine what service parts are
needed to complete repairs. -- Places warranty product orders with
HMI and all ancillary line vendors. -- Contacts appropriate
salesperson to facilitate parts orders and labor quotes for all
non-warranty service. -- Facilitates product demonstrations per
salesperson request. -- Complete "Return Comments" in database,
showing status of job. -- Follows up on every job assignment
through closure. -- Performs service repairs on warranty and
non-warranty product issues. -- Participates in the training of
service personnel on service procedures, repairs and/or product
modifications. -- Documents and locates / pulls product as required
for service projects. -- Ensures accuracy and completeness of pulls
and loads of product, equipment, and installation tools. -- Ensures
safe and accurate loading of product onto delivery / return
vehicles. -- Reacts to varying project / field conditions and is
able to take or direct action on-site to solve problems and make
required changes to the original scope of work. -- Performs
briefings with the assigned service crew(s) daily. -- Conducts
final client walk-through of completed project / area(s). --
Provides own dependable transportation to job site or office as
required, and provides own tools necessary to perform the job.
Monitors own work to ensure quality performance and results
consistent with Pivot mandate. -- Performs other duties, as
assigned by senior management, as required. Company Description OUR
PEOPLE At Pivot we believe environments should inspire, support,
and empower people. We are known for creating exceptional solutions
for companies of all sizes, from start-ups to Fortune 500s. We know
every brand is unique, so we begin each project by getting to know
you. We ask questions, discover your pain points, and ideate as a
team to design and furnish an environment custom-fit for you. Our
designs reflect your brand and inspire employees to create and
collaborate in the workplace. Companies throughout California turn
to us when they want to reimagine their workspace. With over 45
years in business, Pivot is the world's largest Herman Miller
dealer, and also represents Framery, Maars Living Walls, and
hundreds more manufacturers. We have six locations across
California, and in-house delivery, installation, maintenance and
repair services, and warehousing. OUR PROCESS We know every brand
is unique, so we begin each project by getting to know you. We ask
questions, discover your pain points, and ideate as a team to
design and furnish an environment custom-fit for you. OUR SHOWROOMS
California born and raised, we are headquartered in the Bay Area
with clients located up and down the California coast. We have
showrooms in Santa Clara, CA and Costa Mesa, CA and four other
locations throughout the state. OUR LEGACY Our beginnings reflect
our Silicon Valley roots, starting in 1973 out of a converted
family garage. While we have grown tremendously, we haven---t lost
sight of our entrepreneurial energy and focus on each individual
customer---s success. Today, companies throughout California turn
to us when they want to reimagine their workspace
Keywords: Pivot Interiors, La Mirada , Service Technician, Engineering , La Mirada, California
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