Service Technician

Company: Pivot Interiors
Location: La Mirada
Posted on: June 16, 2022

Job Description:

Job Description SUMMARY Performs service and product demonstrations and/or warranty repairs as directed by client facilities personnel, or by the Service Supervisor, as required. May be assigned to report directly to client site for periods of time as required/requested by client. Ensures timely completion, and high customer service / quality of all projects. Routinely interfaces with customers, sales personnel, project support personnel, installation personnel, and manufacturers. Must demonstrate ability to work efficiently and provide direction to subordinates when required. Must demonstrate dedicated commitment to departmental and corporate mandates and goals. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. -- Contacts customers to schedule service work. -- Surveys product to accurately determine what service parts are needed to complete repairs. -- Places warranty product orders with HMI and all ancillary line vendors. -- Contacts appropriate salesperson to facilitate parts orders and labor quotes for all non-warranty service. -- Facilitates product demonstrations per salesperson request. -- Complete "Return Comments" in database, showing status of job. -- Follows up on every job assignment through closure. -- Performs service repairs on warranty and non-warranty product issues. -- Participates in the training of service personnel on service procedures, repairs and/or product modifications. -- Documents and locates / pulls product as required for service projects. -- Ensures accuracy and completeness of pulls and loads of product, equipment, and installation tools. -- Ensures safe and accurate loading of product onto delivery / return vehicles. -- Reacts to varying project / field conditions and is able to take or direct action on-site to solve problems and make required changes to the original scope of work. -- Performs briefings with the assigned service crew(s) daily. -- Conducts final client walk-through of completed project / area(s). -- Provides own dependable transportation to job site or office as required, and provides own tools necessary to perform the job. Monitors own work to ensure quality performance and results consistent with Pivot mandate. -- Performs other duties, as assigned by senior management, as required. Company Description OUR PEOPLE At Pivot we believe environments should inspire, support, and empower people. We are known for creating exceptional solutions for companies of all sizes, from start-ups to Fortune 500s. We know every brand is unique, so we begin each project by getting to know you. We ask questions, discover your pain points, and ideate as a team to design and furnish an environment custom-fit for you. Our designs reflect your brand and inspire employees to create and collaborate in the workplace. Companies throughout California turn to us when they want to reimagine their workspace. With over 45 years in business, Pivot is the world's largest Herman Miller dealer, and also represents Framery, Maars Living Walls, and hundreds more manufacturers. We have six locations across California, and in-house delivery, installation, maintenance and repair services, and warehousing. OUR PROCESS We know every brand is unique, so we begin each project by getting to know you. We ask questions, discover your pain points, and ideate as a team to design and furnish an environment custom-fit for you. OUR SHOWROOMS California born and raised, we are headquartered in the Bay Area with clients located up and down the California coast. We have showrooms in Santa Clara, CA and Costa Mesa, CA and four other locations throughout the state. OUR LEGACY Our beginnings reflect our Silicon Valley roots, starting in 1973 out of a converted family garage. While we have grown tremendously, we haven---t lost sight of our entrepreneurial energy and focus on each individual customer---s success. Today, companies throughout California turn to us when they want to reimagine their workspace

Keywords: Pivot Interiors, La Mirada , Service Technician, Engineering , La Mirada, California