Senior Business Manager
Company: Asml
Location: San Diego
Posted on: May 9, 2024
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Job Description:
Job ID: J-00295732Job DescriptionThis position is focused on
driving cross-functional business support activities for customer
account teams in Japan. You will be part of the Global Account
Management team that is enabling sales/account management to
maximize service and upgrades revenue as well as new tool
selections. This includes partnering with account teams and service
to make data-backed business decisions to drive business priorities
align resources and activities to improve the sales process through
better measurement and execution. You will be based out of San
Diego and be an advocate for your assigned accounts to headquarter
functional groups (Installed base products, product marketing field
service, reliability, administration) to collaborate on product
evaluations, address issues, actions and market opportunities to
meet customer and business goals.Provide leadership for account
management in general business activities and drive closure on
customer related issuesMeet account and business goals in revenue
growth, profitability, upgrades sales, and adoption of new
productsOrganize key customer interface plans and collect
improvement feedbackTravel for customer meetings working with
account management, marketing, and other functions as requiredDrive
adoption and evaluation of new products (systems and or upgrades)
to meet customer and business goalsTracks and resolves gaps in
forecasts and slotting for new system and upgradesDevelop and
implement a customer intimacy alignment process and scorecard with
initiatives to improve metrics throughout the yearResponsible for
managing weekly account prioritization and driving executing to
prioritized tasksCollaborate with account management, service,
marketing, and other functions as needed to align customer goals
with the product roadmap and operational performanceDevelopment of
business cases via deal process and generation of compelling
customer proposalsOwns validating agreed to terms with approved
deal and working with contracts to create final contractCapture 18
months rolling new system and upgrades demands in align to demand &
supplyOwns validating deal assumptions and working with finance to
create deal financialsAnalyze and streamline business processes and
tools used in sales / account management (tool and upgrade
forecasting, account reviews, account strategies, quarterly/
semiannual customer reviews, etc.)Collaborate with Account
Management staff to develop enhanced acct management processes with
measurables to drive responsibility, authority and accountability
closer to the customerOwns validating service on/off boarding
requests and getting approvalTraining and direct engagement with
Account Directors and Managers to ensure processes are adopted and
continuously enhancedTravel domestic and international up to
25%Flexibility in work hours as some of our customers are 7 / 24
365.Education and ExperienceRequires a minimum of a Bachelors
Degree in a Technical or Business Related discipline or equivalent
combination of education and experience. Education in a technical
discipline is a plus.Minimum of 10 years of experience in customer
facing roles including sales, business management, account
management, service, technical support, marketing or product
management. Preferably in the semiconductor capital equipment or
service business.Experience in driving customer needs, being
proactive, and understanding customer requirements ahead of
time.Familiar with our customers use and or requirements of their
capital equipment. Should know semiconductor equipment usage,
familiar with customer fabs. Front-end semiconductor process
technology knowledge a plus.Ability to conduct meetings and give
presentations in Japanese is requiredCross functional experience in
a large organization, multi-national, fast paced industry.Skilled
in business development and creating business proposals.Strong
competence with the various tools, procedures used to accomplish
the job. i.e. MS Programs, SharePoint, etc.Ability to analyze and
streamline business processes.Ability to train others and be
trained on new processes, etc., with new and existing
customers.SkillsWorking at the cutting edge of tech, youll always
have new challenges and new problems to solve and working together
is the only way do that. You wont work in a silo. Instead, youll be
part of a creative, dynamic work environment where youll
collaborate with supportive colleagues. There is always space for
creative and unique points of view. Youll have the flexibility and
trust to choose how best to tackle tasks and solve problems.To
thrive in this job, youll need the following skills:Strong customer
focus and commitment to customer satisfaction through
prioritization, quality, efficiency and professionalism.Have
results driven ownership and accountability to meet business
goalsAbility to develop collaborative relationships with your
customers, account management, and service colleaguesCan become a
leader to drive cross-functional results as business requires.Work
independently or as part of a team and follow through on
assignments with minimal supervision.Proven ability to perform
effectively in a demanding environment with changing
workloads.Ability to complete assignments with attention to detail
and high degree of accuracy while meeting agreed
timelines.Identifies bottlenecks and drives
improvements.Demonstrate open, clear, concise and professional
communication, both written and verbal.Must be able to read and
interpret data, information, and documents.Other
informationRoutinely required to sit; walk; talk; hear; use hands
to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist,
reach, and stretch. Occasionally required to move around the
campus.Occasionally lift and/or move up to 20 pounds.May require
travel (specify domestic and/or international) dependent on
business needs specify percentage of travel.Specific vision
abilities required by this job include close vision, color vision,
peripheral vision, depth perception, and ability to adjust
focus.Can observe and respond to people and situations and interact
with others encountered in the course of work.Can learn and apply
new information or skills.Must be able to read and interpret data,
information, and documents.Strong customer focus and commitment to
customer satisfaction through prioritization, quality, efficiency
and professionalism.Ability to complete assignments with attention
to detail and high degree of accuracy.Proven ability to perform
effectively in a demanding environment with changing workloads and
deadlines.Result driven-demonstrate ownership and
accountability.Identifies bottlenecks and drives improvements.Work
independently or as part of a team and follow through on
assignments with minimal supervision.EEO/AA (W/M/Vets/Disability)
EmployerThe current base annual salary range for this role is
currently $127,125-$211,875. Pay scales are determined by role,
level, location and alignment with market data. Individual pay is
determined through interviews and an assessment of several factors
that that are unique to each candidate, including but not limited
to job-related skills, relevant education and experience,
certifications, abilities of the candidate and pay relative to
other team members. Our recruiters can share more information about
our bonus program, benefits and equity during the hiring
process.Diversity and inclusionASML is an Equal Opportunity
Employer that values and respects the importance of a diverse and
inclusive workforce. It is the policy of the company to recruit,
hire, train and promote persons in all job titles without regard to
race, color, religion, sex, age, national origin, veteran status,
disability, sexual orientation, or gender identity. We recognize
that diversity and inclusion is a driving force in the success of
our company.Need to know more about applying for a job at ASML?
Read our frequently asked questions .by Jobble
Keywords: Asml, La Mirada , Senior Business Manager, Accounting, Auditing , San Diego, California
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